Bulk Billing Update
The Government introduced new Bulk Billing Practice Incentive Payments from 1st November 2025.. While this is a positive step, the incentive does not cover the full cost of providing high-quality care. Therefore, our clinic will continue to charge an appropriate out-of-pocket fee for some consultations to ensure we can keep delivering high-quality care to our community. Please refer to our standard consultation fees list for more information.
HotDoc Payments
Our clinic uses HotDoc Payments to securely process payments for your appointments booked online, over the phone, in person, or for other immediate payment requests. HotDoc Payments also offers added convenience for patients who prefer to book and pay online, including for online repeat scripts.
You may also be prompted to enter your payment details into HotDoc when making your booking. This is secure and safe to use. No funds will be deducted until after your GP appointment. If bulk billed, no fee will be deducted.
For more information and Frequently Asked Questions, please click here.
BetterConsult Pre-Consultation Questionnaire
Your doctor may use BetterConsult pre-consultation questionnaires to give you the privacy and time to answer questions about your history, symptoms and current medications more accurately. This secure pre-consultation questionnaire lets your doctor spend more time with you during your appointment, discussing treatment options, answering your questions, and focusing on your health outcomes.
Before your appointment, you may receive an SMS with a link to complete this multiple-choice online questionnaire for your doctor. It is safe to click this link, but if you are unsure, please speak with our Reception team. Click here to read more.
Online Repeat Prescriptions & Referrals
It's now easier for existing patients at our clinic to get repeat prescriptions and referrals, providing you with the convenience of safe online healthcare from your regular doctor, while saving you time.
Simply click the 'Repeat Prescription Request' or 'Repeat Referral Request' button at the top of our website homepage and follow the prompts.
If your doctor offers the Quick Consults service, you get the convenience of safe online healthcare from your regular doctor, saving you time while providing fast delivery of your repeat scripts and referrals.
Yes, we can see you!
In our Rapid Response Clinic
Brooke Street Medical Centre’s fully equipped Treatment Room operates as a Rapid Response Clinic Monday to Friday, 9:00am to 5:00pm. The Rapid Response Clinic is managed by the GPs and our experienced nurses offering patients a timely appointment service in a controlled environment for your on-the-day medical needs.
To make an appointment for our Rapid Response Clinic, please call the practice on 03 5427 1002.
Brooke Street Medical Centre also has on-site Radiology and Pathology services.
Call 000 if you need urgent medical assistance.
