Frequently Asked Questions
Brooke Street Medical Centre is located at 14 Brooke Street in Woodend, Victoria.
Brooke Street Medical Centre is a private billing practice. Consultation fees are payable in full at the time of consultation. Pensioners, concession cardholders, if seen by registrar and children under 16 years of age are bulk-billed if seen on weekdays
The cost of a standard consultation at Brooke Street Medical Centre is $80.75 and is exclusive of any materials fee charged for dressings, materials used in procedures, contraceptives, and certain vaccines. However, the doctor will charge according to the consult provided. A list of consultation fees is displayed in the reception and waiting areas.
A standard consultation time is 20 minutes.
A longer consultation time is between 30 and 40 minutes. If you have numerous or complex medical issues or require a procedure, an extended consultation may be required.
Brooke Street Medical Centre does not facilitate walk-in appointments unless a doctor deems that an urgent consultation is required. This is because most of our doctors are booked up in advance. To book an appointment online, please visit here. Alternatively, please call us on 03 5427 1002.
At Brooke Street Medical Centre, we use a secure automated SMS system to communicate with patients about results. Depending on the test that has been undertaken, a consultation may be required to receive results. It is the patient's responsibility to follow up on their test results, and we actively encourage our patients to be proactive in their healthcare and book an appointment for results before leaving the clinic.
Unless encryption is used, email is not a secure platform for communicating sensitive information such as test results. Also, to protect your privacy, you should never email personal information such as your birth date, address, Medicare card number, etc. to our clinic.
Yes, in most circumstances you will need to see a doctor to have a script written. Doctors have a duty of care and need to determine if you should be prescribed a medication based on various factors, or if you should continue or cease taking a medication they may have prescribed for you previously.
Regardless of the nature of your visit, you need to book an appointment with a doctor to ensure that you receive the correct level of care. Depending on your individual circumstance, you may also need to see a nurse either before or after your appointment with a doctor. Our reception staff can answer any particular questions you may have about your appointment.
If your usual doctor is fully booked and you need to see a doctor today, please call us on 03 5427 1002, and we will, depending on the circumstances, try to book you in with your usual doctor, or if this is not possible, another doctor who has an appointment available.
Brooke Street Medical Centre is open between 8:30am and 7:00pm Monday to Thursday, 8:30am and 5:00pm on Friday, and 9:00am to 1:00pm Saturday. The earliest appointment time is 8:30am, and the last appointment for the day is 15 minutes prior to the closing time.
Yes, we have a large waiting room area where you can likely sit away from other people. Alternatively, please speak with our reception staff when you arrive, and they will arrange an area for you.
Yes, we have several doctors who have significant experience advising on skin cancer medicine. Please speak with one of our reception staff members.
Yes, we have several doctors with an interest in children's health. Please speak with one of our reception staff members.
Yes, we have a team of nurses working at Brooke Street Medical Centre between Monday and Saturday.