Frequently Asked Questions

Brooke Street Medical Centre is located at 14 Brooke Street in Woodend, Victoria.

Please click here to view a map.

The doctors at Brooke Street Medical Centre privately bill. Doctors consultation fees are payable in full at the time of consultation and Medicare rebates can be deposited into your savings or cheque account at the same time.

Doctors bulk bill their patients (except on weekends) with a valid Medicare Card who are children 15 years of age and under, Pensioners, Health Care cardholders, DVA cardholders, and Aboriginal and Torres Strait Islander People. Please bring your Medicare Card and any Pension or Health Care card with you to the clinic.

Doctors fees for a standard consultation at Brooke Street Medical Centre is $89.40 and is exclusive of any materials fee charged for dressings, materials used in procedures, contraceptives, and certain vaccines. However, the doctor will charge according to the consult provided.

Please click here for a list of GP consultation fees.

A standard consultation time is 15 minutes.

A longer consultation time is between 30 and 40 minutes. If you have numerous or complex medical issues or require a procedure, an extended consultation is required.

The doctors at Brooke Street Medical Centre do not facilitate walk-in appointments because most of the doctors are booked up in advance.

However, Brooke Street Medical Centre’s fully equipped Treatment Room operates as a Rapid Response Clinic Monday to Friday, 9:00am to 5:00pm. The Rapid Response Clinic is managed by the GPs and our experienced Nurses, and offers patients a timely appointment service in a controlled environment for your on the day medical needs.

To make an appointment for our Rapid Response Clinic, please call the practice on 03 5427 1002.

To book a standard appointment online, please click here.

At Brooke Street Medical Centre, we use a secure automated SMS system to communicate with patients about results. Depending on the test that has been undertaken, a consultation may be required to receive results.

It is the patient's responsibility to follow up on their test results, and we actively encourage patients to be proactive in their healthcare and book an appointment for results before leaving the clinic.

We will make every effort to contact patients with abnormal results. However, it cannot be assumed that test results are normal if there is no contact from our clinic. Patients should be aware of the potential seriousness of not attending follow-up appointments, recalls, or investigations.

Unless encryption is used, email is not a secure platform for communicating sensitive information such as test results. To protect your privacy, you should never email personal information such as your birth date, address, Medicare card number, etc. to our clinic.

Please ensure your contact details are kept up to date with reception.

Yes, in most circumstances you will need to see a doctor to have a script written. Doctors have a duty of care to their patients and need to determine if you should be prescribed a medication based on various factors, or if you should continue or cease taking a medication they may have prescribed for you previously.

Regardless of the nature of your visit, you need to book an appointment with a doctor to ensure that you receive the correct level of care. Depending on your individual circumstance, you may also need to see a nurse either before or after your appointment with a doctor. Our reception staff can answer any particular questions you may have about your appointment.

If your usual doctor is fully booked and you need to see a doctor today, please call us on 03 5427 1002, and we will, depending on the circumstances, try to book you in with your usual doctor, or if this is not possible, another doctor who has an appointment available.

Brooke Street Medical Centre is open between 8:30am and 7:00pm Monday to Thursday, 8:30am and 5:00pm on Friday, and 9:00am to 1:00pm Saturday. The earliest appointment time is 8:30am, and the last appointment for the day is 15 minutes prior to the closing time.

Yes, we have a large waiting room area where you can likely sit away from other people. Alternatively, please speak with our reception staff when you arrive, and they will arrange an area for you.

If you are waiting to see a doctor and your symptoms change, please inform the reception staff immediately.

Patients who have a high risk condition or deteriorating symptoms are asked to advise reception staff immediately.

These include:

• Chest pain
• Difficulty breathing
• Severe bleeding
• Loss of consciousness
• Fitting
• Head/spinal injury
• Severe allergic reaction

We are committed to providing patients with preventive care. Because of this we may issue you with a reminder notice offering you preventative health services appropriate to your care. If you do not wish to receive such notification, please let our reception staff know.

Yes, we have doctors practising at our clinic who have significant experience advising on skin cancer medicine. Please speak with one of our reception staff members.

Yes, we have doctors practising at our clinic with an interest in children's health. Please speak with one of our reception staff members.

Yes, we have a team of nurses working at Brooke Street Medical Centre between Monday and Saturday.